Shipments and returns

Due to the nature of my products, selling digital files only, no physical shipment is required. Therefore no shipping costs will apply. 

All files are delivered via direct download. To get access to the files you have bought, payment has to be received and cleared. Payments via PayPal are leading to an instant download. You will' be notified by email when your downloads are available.

Digital files can not be returned. With your purchase you have accepted our Terms & Conditions.

However if you are not satisfied with the quality of the design, please contact us and we try to help you. Please note, that we can only fix problems in the file itself, we are not responsible of how you use our files. The outcome for each project is most likely different to others, depending on your knowledge, the brand of your embroidery machine and the material you use.

For more information please read our Terms & Conditions (T&C) and our FAQ.

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